Refund policy

Returns & Customization Policy

Because every House of Dearly blanket is custom-woven to order with your personalized details, here is what you need to know about returns, exchanges, and cancellations.


Custom & Made-to-Order Goods

Each blanket is crafted specifically for you with your custom names, dates, or messages. Because these items are personalized, we cannot accept returns, exchanges, or cancellations due to a change of mind, personal preference, or typos submitted during order placement.


EU Return Policy & Personalization Terms

Under EU law, consumers have a standard 14-day right of withdrawal (the "cooling-off period"), allowing them to return items for any reason after purchase.However, custom-made and personalized items are legally exempt from this rule (EU Directive 2011/83/EU, Article 16(c)). Because these pieces are individually made to order, sales are final once production begins, and returns or exchanges are not accepted unless the item arrives damaged or defective.


Damaged, Defective, or Weaving Errors

Your complete satisfaction matters to us. Every blanket is inspected before it leaves our weaving facility in North Carolina.

If your item arrives damaged, defective, or with a personalization error on our end, please contact us within 30 days of delivery:


- Email us at support@houseofdearly.com with your order number.

- Include a few clear photos of the issue and the shipping packaging.

Once verified, we will arrange a free replacement. You will not need to ship the damaged blanket back unless specifically requested.


Order Cancellations & Changes

Because your personalized order enters our weaving schedule shortly after purchase, changes or cancellations can only be accepted within 6 hours of placing your order. After 6 hours, production begins and updates can no longer be made.


How to Request Assistance

If your blanket qualifies for a replacement or return under this policy, please reach out to us first for instructions. Unauthorized returns cannot be accepted. Return shipping costs remain the customer's responsibility unless the error was made on our part.

Please wait for our approval and instructions before shipping your blanket back.

Questions or Need Help?

We're here for you. Reach out anytime at support@houseofdearly.com, and we'll be happy to help.